Refund policy

All sales are final

Because our teas are consumable food products, we don't accept returns or exchanges, and we can't offer refunds for change of mind. Please order thoughtfully — and if you're unsure about a blend, reach out and we'll help you pick.

If we got it wrong, we'll fix it

If your order arrives damaged, or you received the wrong item, email Support@leafandwillowtea.com within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a refund — your choice. You won't need to ship anything back.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it may take several business days to appear.

Questions

Reach us any time at Support@leafandwillowtea.com. If something's wrong with your order, tell us — we'd much rather sort it out with you directly.